If you experienced difficult circumstances that may have affected your exam performance (mitigating circumstances), you can let us know by submitting details in your portal by scrolling to the Exam support section and selecting Mitigating circumstances.
The type of issues that may be considered via mitigating circumstances may include, but are not limited to:
recent bereavement
severe illness prior to or during the exam
immediate care of a relative with a severe illness
technical issues
Documentation
It is extremely important for you to provide documentary evidence relating to your personal circumstances (where applicable) for consideration to be given. Documentary evidence can be uploaded as part of your submission.
Examples of documentary evidence may include, but are not limited to:
Medical letter or official certificate
Character count
Please note that your submission can only be a maximum of 1000 characters, and we're unable to add additional characters on your behalf.
Important dates
Your mitigating circumstances request must be submitted by 23.59 hours (UK time) on the closing date. For deadline dates, please see our important dates page for further details.