If tokens are not visible in SNA, please try the following steps:
Restart SNA: Fully terminate and restart the SNA application to allow it to refresh and sync properly.
Create a new token: If restarting SNA doesn’t resolve the issue, please create a new token for the student. You can then raise a credit request for the unused token.
Contact us
If the problem persists or you have any further questions or need extra support, please use the Contact us option below to get in touch with our team.